Return and Refund Policy

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RETURNS

Every hat that we make is custom crafted just for you.... from the brim to the crown, it's as unique as a prairie sunset.  Because of this, all sales are final and we do not accept returns or exchanges.  

Once a hat rides off into the sunset (leaves our workshop) we can't bring it back to the ranch.  Custom sizing, shaping, and design choices mean your hat was made especially for you.  

If your hat arrives damaged or with a mistake on our end, we'll absolutely make it right as soon as possible.  Just contact us within 48 hours of delivery with details and photos.  Our discretion is used if your purchase is damaged from shipping.  If you provide us with the incorrect size, we will try to correct the issue but it's ultimately on you. Whoever screws up pays for shipping back and forth.

Please double and triple check your size measurements, colors, accessories and design selections while placing your order.  When it comes to custom hats, measure twice and order once.......or at least one hat at a time.

By completing your purchase, you acknowledge and agree to this policy.  

Thanks for trusting us to handcraft something special just for you.  Good hats, no, amazing hats aren't returned, they're worn proudly and accompany you through this trip on the third rock from the sun.

REFUNDS

No refunds are provided on any products.

SHIPPING

Standard shipping and rush shipping are available.  For international shipping we do not cover any customs, tariffs or duty fees, if applicable.